Shipping and Return Policy

Effective Date: April-10-2026
Company Name: Soghat Naturals

At Soghat Naturals, we are committed to delivering premium natural products safely and efficiently. Please review our Shipping and Return Policy to understand how orders are processed, shipped, and handled for returns.

Shipping Policy

Order Processing

  • All orders are processed after payment confirmation unless Cash on Delivery is available.

  • Orders are usually prepared and dispatched within 1–3 business days.

  • Processing times may vary during holidays, promotions, or high-demand periods.

Delivery Time

Estimated delivery times depend on your location:

  • Local Deliveries (Pakistan): 2–5 business days

  • International Deliveries: Delivery timelines vary depending on destination, customs clearance, and courier services.

Shipping Charges

  • Shipping costs are calculated at checkout based on order size and delivery location.

  • Promotional free shipping offers may apply during selected campaigns.

Delivery Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions

  • Courier service interruptions

  • Customs processing

  • Public holidays

  • Incorrect shipping details provided by customers

Soghat Naturals is not responsible for delays caused by third-party shipping providers.

Packaging

Most products are packed securely using premium-quality packaging, including glass containers where applicable, to preserve freshness and maintain product quality during transit.

Return Policy

Customer satisfaction is very important to us.

Eligible Returns

Returns or replacement requests may be accepted in the following cases:

  • Wrong product delivered

  • Damaged product received

  • Product quality issue

  • Missing items in the order

Non-Returnable Items

For hygiene and food safety reasons, we may not accept returns for:

  • Opened food products

  • Used items

  • Products damaged after delivery due to improper storage

Return Request Timeline

Customers must report any issue within 24 to 48 hours after receiving the order.

Please provide:

  • Order number

  • Product photos

  • Description of the issue

This helps us review and resolve your concern quickly.

Refund Policy

  • Approved refunds will be processed after inspection and verification.

  • Refund timing may depend on the payment method used.

  • In some cases, a replacement product may be offered instead of a refund.

Contact Us

For shipping, return, or refund-related questions, please contact us:

Soghat Naturals
Rawalpindi, Punjab, Pakistan

Email: info@soghatnaturals.com
Phone / WhatsApp: +92 302 5201982
Website: www.soghatnaturals.com

Thank you for choosing Soghat Naturals. We appreciate your trust in our quality products.